Letter of Complaint Writing Task

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You have ordered some books from an online bookstore called Bookseller Ltd. but the wrong order was sent to you by mistake. Write a letter to the company complaining about the error. Ask them to replace the books.

  • Write 100 – 120 words 

Returns policy – Bookseller Ltd.

You are eligible for a full refund of the purchase price, including original shipping costs, if your return is the result of an error on the bookseller’s part. If you receive the incorrect book or if it arrives damaged, you’ll be also refunded return shipping equal to the original charge. To receive a fund, you must return your item directly to the bookseller within 30 days of the estimated delivery date and in the same condition, you received it.

Notes:

  • Books ordered: The Principles of Marketing Management / Strategic Selling
  • Books received today: Financial Accounting / The Art of Decision
  • Just telephoned and learned books must be returned before replacement sent? – Not satisfactory! upcoming exam dates!
  • Must credit me with the postage for returning these books!

You can download the Word and the PDF documents here! There is a sample solution, as well!

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